If you have any queries regarding our services, please refer to the frequently asked questions below. For additional questions, feel free to get into contact with us and we’d be happy to help!

A referral is not necessary to come and see one of our physios but if your doctor has referred you to see us, we will ensure they are kept informed regarding your diagnosis and progression.

If you have extras, you can use your card to directly pay for physio over the HICAPS facility after your appointment. We accept all major health funds. As each health fund and level of cover reimburses different amounts, to know exactly what your out-of-pocket cost will be please call the insurer directly.

Our initial sessions are 45 minutes, and all follow-up sessions are 30 minutes (unless it is a complex issue or there are concurrent problems). Detailed assessment and good treatment take time.

You can call us directly on 9650 4149, or book through our website.

Just come in your regular clothes. If you wish to bring a singlet or shorts to change into, you can, but we have a range of shorts/shirts/singlets on-site, as required. It is important you feel comfortable in your session!

If you are being seen for pain in running or sport, please bring your trainers. For group sessions and classes, please bring your gym wear.

Before joining a class, you will need to set up a one-on-one session for assessment, in which the physio will develop and tailor a program suitable to you. Once you have a program, you can choose between the three services we offer which are private sessions, clinical rehab or reformer pilates. We offer classes before work, after hours and during the day.

Due to the changes to PHI rebates, our current Clinical Pilates sessions will now be called Clinical Rehab, from the 1st of April 2019. The good news is that rebates are still available for Pilates-based exercises and sessions prescribed by physiotherapists. This PHI reform of natural therapies was designed to eliminate rebates for non-evidence-based therapies, and not intended to impact physiotherapy and physiotherapy-prescribed Pilates exercises/sessions.

We offer a range of classes which include Reformer Pilates workout sessions (No PHI rebates), small group Clinical Rehab sessions, and Pre/Post Natal session. All classes are run by fully qualified physiotherapists.

We definitely do– call and provide our helpful reception staff with your details and they will organise an appointment for you.

Note: for Medicare, Workcover and TAC, QV Physio offers a longer session for you, there will be a small out-of-pocket cost). Call us for more information.

In most cases, Medicare does not cover our service; if, however, your GP deems you to have a long-term injury, they may refer you for five (5) subsidised sessions under the Enhanced Primary Care system. Please check with your GP for more information regarding who qualifies for these sessions.

It is a part-payment benefits under the Enhanced Primary Care referral. Our reception staff will be able to organise a Medicare rebate to your account during the appointment.