FAQs

Do I need a referral to come and see a physio?

A referral is not necessary to come and see one of our physios but if your doctor has referred you to see us we will ensure they are kept informed regarding your diagnosis and progression.

Does my Private health Cover Physio?

If you have extras, you can use your card to directly pay for physio over the HICAPS facility after your appointment. We accept all major health funds. As each health fund and level of cover reimburses different amounts, if you wish to know exactly what your out of pocket cost will be you should call the insurer directly.

How long are your sessions?

Our initial sessions are 45 minutes and all follow-up sessions are 30 minutes (unless it is a complex issue or there are concurrent problems). Detailed assessment and good treatment takes time.

How do I book?

You can call us directly on 9650 4149, or book through our website: https://qvphysiotherapy.cliniko.com/bookings

What should I wear for physio?

Just come in your regular clothes. If you wish to bring a singlet or shorts to change into you can, but we have a range of shorts/shirts/singlets on site as required. It is important you feel comfortable in your session!

If you are being seen for pain in running/sport please bring your trainers. For group sessions and classes, please bring your gym wear.

How can I join the exercise group class?

Before joining a class you will need to set up a 1 on 1 session for assessment, in which the physio will develop and tailor a program suitable to you. Once you have a program, you can choose between the three services we offer. Private session, Clinical Rehab or Reformer Pilates. We offer classes before work, after hours and during the day.

What type of classes do you offer?

Due to the changes to PHI rebates, our current Clinical Pilates sessions will now be called Clinical Rehab, from the 1st of April, 2019. The good news is that rebates are still available for Pilates-based exercises and sessions prescribed by Physiotherapists. This PHI reform of natural therapies was designed to eliminate rebates for non-evidence-based therapies, and not intended to impact Physiotherapy and Physiotherapy prescribed Pilates exercises/sessions.

We offer a range of classes which include Reformer Pilates workout sessions (No PHI rebates), small group Clinical Rehab sessions, and Pre/Post Natal session. All classes are run by fully qualified physiotherapists.

Do you see DVA, TAC and Workcover patients?

We definitely do, call up our helpful reception staff with your details and they will organize an assessment. (NB: for Workcover, because we have long sessions with you, there will be a small out of pocket cost, call for more information)

Does Medicare cover Physio?

In most cases, Medicare does not cover our service; if however, your GP deems you to have a long term injury, they may refer you for 5 subsidized sessions under the Enhanced Primary Care system. Please check with your GP for more information regarding who qualifies for these sessions.

Is it fully bulk billed?

It is a part-payment benefits under theEnhanced P‌rimary Care referral. Our reception staff will be able to organize a Medicare rebate to your account during the appointment.

BOOK ONLINE Or alternatively, please call QV Physiotherapy on (03) 9650 4149.